How do I return an item?
We sincerely hope that you’ll be satisfied with your purchases from Tonerlot.com However, there may be cases when you need to return items to us for various reasons. The following policies and procedures are Standard Return Policy that will apply to all Tonerlot.com orders.
Please contact us or fill out the form here for an RMA number before the items are returned, we may not accept or process the returned shipment if the RMA is not issued for the return items and a 15% restocking fee will be accessed. In order to for us to issue a refund, replacement or store credit you must be able to return the defective or mis-ordered item(s)
Our Generic product is only returnable withing 90-days after the initial purchase. Within the 90-days, your order can be replaced or refunded, if any issues are encountered. Due to manufacturers such as HP, Epson, Canon, etc. performing firmware updates to control the used of Generic product, this policy is strictly applied. Please be sure to avoid any firmware updates done to the printers, if you consider purchasing any type of Generic product..
Shipping charges are nonrefundable, except in the event of a packing error. Customers receiving free shipping will be credited the full purchase price of all products returned less $4.95 for shipping if the entire order is returned for a refund.
We do provided return label on a period of 45 days after the purchase. Therefore after 45 days a customer need to return the products on their own, After the 45 days if customer experiences any other problems with cartridge, it’s customer responsibility to return cartridge on its own in order to receive their refund or replacement.
REFUNDS / STORE CREDITS
Customers returning items can expect to be refunded in the method in which they paid within 2-5 business days of our receipt of their return. If you change mind or order the wrong items, there is 15% restocking fee for refund on the returned items. And there is no restocking fee for issuing store credit. Please note that the returned items must be in sellable condition unless the items are defective.
If you would like to return any of our products for an exchange or refund, please fill out the form here or contact us for the RMA (Return Authorization Merchandise) number before sending the items to us. Make sure to completely fill out the form linked below and write your RMA number down on the outside of the return package. A short note indicating if you would like a refund or exchange will also make the process much quicker. All returns are processed, credited, or reshipped within 2-5 business days of the products arriving back to us.
Note: We only accept products back for an exchange or refund 90 days after the purchase was made. Only products purchased from us can be returned for an exchange and unopened products must be in sellable condition unless the items are defective.
If you have received an incorrect item, please call our toll-free at 877.597.3802, so we may immediately begin to correct the error.
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